Share Food Program

 

Share Food Program is a nonprofit organization focused on eradicating food insecurity in the Philadelphia Region through food distribution, education, and advocacy. Through partnerships with nearly 800 schools and more than 350 pantries across the region, Share Food Program has recently become the largest-serving food bank in the Philadelphia Region, and the largest independent food bank in the country.

Fellowship Description

Position Overview

The Customer Experience & Compliance Intern’s primary role is to serve as the interface between Share and the food pantries and distribution sites that Share serves. With support from the Pantry Network Manager and the Assistant Chief Program Officer (who supervises this position), the Intern will troubleshoot problems, provide excellent customer service and communication with partners, and collect and collate reporting data. Fellows will work remotely 10-15 hours per week and will be paid for their time.

 

Core Responsibilities

  • Field phone calls from pantries and distribution sites to understand and help solve problems
  • Communicate reporting requirements and deadlines to pantries clearly
  • Conduct consistent follow-up with pantries that fail to meet reporting requirements
  • Collect and compile reporting data and produce monthly report
  • Iterate on reporting systems and processes for future improvement

 

Skills and Competencies

  • Commitment to excellent customer service and experience
  • Strong written and oral communication skills, including receiving and making phone calls
  • Ability to build and maintain relationships with internal and external stakeholders
  • Experience with data manipulation, analysis, and presentation
  • Preferred but not required: ArcGIS mapping skills
Student Spotlights

Fellows involved with the Share Food Program are directly involved in helping to tackle the issue of food insecurity in our local community. This fellowship has opened their eyes to how prevalent this issue is in Philadelphia.

How to Apply

The Fox Leadership Program hires fellows for the SHARE Food Program during the fall semester and the spring semester. Application deadlines for each specific time period are outlined below.

  • Fall Semester: August 20
  • Spring Semester: November 15

Interested Penn undergraduate students should send an email to foxleadership@upenn.edu with a resume and a cover letter specifying your interest in this fellowship. Since applications are accepted on a rolling basis, please indicate which term you are applying for in the subject line of the email. In the cover letter, please describe how the Fellowship will help you explore a particular career path and/or develop a specific skill.

Applicants should not contact the organization directly. Please email foxleadership@upenn.edu with any questions regarding the fellowships.